Refund Policy
1. Eligibility for Refund
• 30-Day Money-Back Guarantee: You may request a full refund for any individual course purchase within 30 days of the original payment date.
• 14-Day Certificate & Subscription Guarantee: Purchases of single-course certificates or annual subscription products are eligible for refund if requested within 14 days of payment.
• Completion Threshold: Refunds are not available once you have completed more than 10% of the course content.
________________________________________
2. Non-Refundable Items
• Recurring Subscriptions: Monthly or annual subscription renewals are non-refundable after the initial period.
• Special Bundles & Promotions: Any bundled offerings or promotional packages marked “final sale” at checkout are not eligible for refund unless required by local consumer protection laws.
________________________________________
3. How to Request a Refund
1. Contact Support: Email info@panitechacademy.com within the applicable refund window.
2. Provide Details: Include your full name, course title, order confirmation number, and a brief reason for your request.
3. Review & Approval: Our team will review your request and respond via email within 3–5 business days.
________________________________________
4. Refund Processing
• Payment Reversal: Approved refunds are issued to the original payment method within 7–10 business days of approval.
• Processing Delays: Banks or payment providers may require additional time before the funds appear in your account.
________________________________________
5. Policy Changes
We reserve the right to update this Refund Policy at any time. Any changes will be posted on our site, and continued use of the platform after updates constitutes acceptance of the revised terms.
________________________________________
If you have any questions or require assistance, please contact our support team at info@panitechacademy.com.
