Privacy Policy
1. Information We Collect
1.1 Personal Data
• Account Information: When you register, we collect your name, email address, phone number, billing address, and payment details to create and manage your account.
• Profile Details: You may choose to provide a profile photo, job title, company, and professional interests to personalize your learning experience.
• Communications Data: Any messages, feedback, or support requests you send to us are retained to improve our services and respond to your inquiries.
1.2 Usage Data
• Course Interactions: We track which courses you enroll in, your progress, quiz scores, and completion certificates to deliver tailored recommendations and issue credentials.
• Site Activity: We log page visits, time spent on each lesson, click paths, and device/browser type for analytics and platform optimization.
1.3 Cookies & Tracking Technologies
• We use cookies, web beacons, and similar tools to recognize returning users, maintain session state, and support features such as “Remember Me.”
• You can manage cookie preferences via your browser settings or our cookie consent banner.
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2. How We Use Your Information
• Service Delivery: To grant access to purchased courses, deliver content, and provide customer support.
• Platform Improvement: To analyze usage patterns, diagnose technical issues, and refine features based on aggregate data.
• Marketing & Communications: With your consent, we may send newsletters, course recommendations, and promotional offers; you can opt out at any time.
• Legal Compliance: To comply with applicable laws, prevent fraud, enforce our Terms, and protect the rights, property, or safety of Smart Next Gen Ed and our users.
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3. Data Sharing & Disclosure
• Service Providers: We share data with trusted vendors (e.g., payment processors, hosting services, analytics providers) solely to perform services on our behalf and under confidentiality obligations.
• Legal Requirements: We may disclose personal data if required by law or in response to valid legal requests.
• Business Transfers: If Smart Next Gen Ed is involved in a merger, acquisition, or asset sale, your data may be transferred as part of that transaction, subject to confidentiality terms.
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4. Cookies and Tracking Technologies
• Essential Cookies: Required for core functionality (e.g., authentication, course playback).
• Performance & Analytics Cookies: Help us understand how users interact with our site so we can improve performance.
• Advertising & Third-Party Cookies: With consent, used to deliver relevant ads and measure campaign effectiveness.
• Managing Cookies: Most browsers allow you to control cookies; disabling certain cookies may affect site functionality.
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5. Data Security
We implement industry-standard technical and organizational measures—such as encryption, access controls, and regular security assessments—to protect your data against unauthorized access, alteration, disclosure, or destruction.
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6. Children’s Privacy
Our services are not directed to children under 16. We do not knowingly collect personal data from anyone under 16. If we learn that we have collected data from a child, we will promptly delete it.
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7. Data Retention
We retain your personal data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Inactive accounts may be deactivated after prolonged inactivity.
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8. Your Rights
Depending on your jurisdiction, you may have the right to:
• Access, correct, or delete your personal data.
• Object to or restrict processing.
• Obtain a copy of your data in a portable format.
• Withdraw consent at any time for marketing communications.
To exercise these rights, contact us as detailed below.
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9. International Transfers
Your information may be processed in the United States of America and in other countries where our service providers operate. When transferring data internationally, we use appropriate safeguards (e.g., standard contractual clauses) to protect your privacy.
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10. Changes to This Policy
We may update this Privacy Policy to reflect changes in our practices or legal requirements. Significant changes will be communicated via email or a prominent notice on our site. The “Last updated” date below indicates when this policy was most recently revised.
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11. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact:
Smart Next Gen Ed
Email: info@panitechacademy.com
